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Replacement Application

Replacement Authorization Application
 

                                                      

           

Today's  Date:        

 

Customer's Contact Information

(Name, Address, and Daytime Phone Number):

 

 

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Please state the date you ordered your plants: Month:       Day:          Year:          
 
Please state the date you received your plants: Month:       Day:    

           Year:

          
 
Please state the carrier that delivered your plants: U.S. Postal:     DHL:   FedEx:     UPS:      
 
Did the plants have leaves on them? Yes:               No:        
 
Was the package damaged by the carrier? Yes:              No:        
 
If package was damaged, what is the claim number you received when notifying your shipping carrier?
 
 
When did you authorize shipment to be sent?   Immediately     Spring     Fall
 
 How were the plants ordered?                  Telephone:   Mail: Online:
 
What are the items, quantity, and heights of the plants you ordered?   
 
 
 
 
 
 
             
What items, quantity, and heights  are you wanting replaced?            
             
             
             
             
             
Paid by:  Credit Card,  Money Order,  or  Check?            
 
Please outline in 300 words or less the reason that you think you wish to return the plants that you received.

 

 

 

 
 
 

 

 
 
Have you read and understood our guarantee and replacement policy listed as a link on every
page on our website?   Yes:        No:      
 
 
Please include a copy of your order form that was on your package,  a copy of your claim through the carrier, if damaged and your completed application for Replacment Application and fax it to 229-388-8108 or mail it to:
 
Aaron's Nursery
P.O. Box 800
Sumner, GA 31789
 

The RA application can only be returned to Aaron's Nursery, postmarked by mail, to P.O. Box 800, Sumner, GA 31789 in the period Sept 15, 2008 until Oct 31, 2008, so that each plant is given a proper and fair chance for survival and growth. Within 30 days after Aaron's receives and evaluates your RA application, Aaron's will mail an RA number to you which you should write the RA number on the label of the original box that you return the dead plants along with 25% of the plant cost (minimum $20.00) to cover the shipping cost for UPS to return your replacement plant. The plants returned must be returned complete, not shredded, separated roots or in broken pieces in the original box, so that we can analyze the cause of the plant death and minimize future losses. Once your replacement application has been approved, you will be notified by postcard, and your replacement plants will be shipped to you after receiving the shipping fees the following dormant season, or whenever the plants are in stock within a year after your R.A. has been approved.
 

 
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